When you call on a company to provide you with interior or exterior home painting services, they should be able to do more than just come to your house and paint.
The company should also be able to provide you with excellent customer service throughout the process. A truly great company will go above and beyond to see that all of your customer service needs are met.
We are a home painting company that takes great pride in our ability to set our clients up with the customer care they deserve at all times. We’ll take care of you from the moment you first call us on the phone to the moment we step off your property at the end of a job.
Want to see what sets us apart from our competition? Here are some of the ways we make customer care our top concern.
We Deliver Prompt and Professional Service Right From the Start
We realize that we aren’t ever going to get a second chance to make a first impression on our customers. It’s why we start providing excellent customer service right away when people get in contact with us.
Whether you fill out our contact form or call us, you’ll be greeted warmly by one of our representatives. We’ll answer any questions you might have about our services and arrange a free estimate if you request one.
We know that calling a painting company can be intimidating to some people. We strive to make it a great experience all around. You’ll be pleasantly surprised by just how warm and receptive we are to you and your needs.
We Offer Detailed and Itemized Estimates
There are a lot of painting contractors who make the estimate process a lot more confusing than it has to be. People end up signing up for services they don’t want or need without even realizing it.
We don’t want this to happen to you!
When we provide you with a free estimate, we’ll make it detailed and itemize everything so that it’s easy to read. You will be able to look over it and make a decision as far as whether or not you want us to paint that particular item for you.
If you have any questions about our estimate, we’ll gladly break it down further for you. We also won’t put any pressure on you or hassle you about allowing us to paint your home.
We Refuse to Make Empty Promises
We don’t think there’s anything worse than a company that promises you they can do something and then fails to deliver. Those kinds of companies give the rest of us a bad name.
To that end, we won’t ever tell you we can do something unless we’re 100 percent sure we can do it. We simply believe making empty promises is bad business.
If we say we’re going to do something, we’ll follow through on it and get it done.
We Provide Team Leaders to Communicate Clearly With Customers
When our team shows up at your home to complete a painting job, we’ll provide you with a team leader.
This team leader will be in charge of communicating with the rest of our employees to make sure everyone knows what they’re supposed to be doing. They’ll also be in charge of communicating with you and letting you know what’s going on.
At the same time, you will have access to the team leader whenever you want. If you want to get an update on your job or provide some feedback for the crew, you won’t have to worry about who you’re supposed to speak to.
It’s just one more way we set our customers up with excellent customer service.
Addressing Concerns Immediately
We don’t want you to be concerned at all when we’re working on your home. We’re always open to hearing what you have to say and will address any concerns you have as soon as you bring them up.
Other companies think they know better and that they don’t have to listen to their customers’ concerns. You won’t get treated that way with us.
We want you to feel comfortable throughout the painting process and will talk to you about what’s going on if you ever come to us with a concern.
We Make Sure You’re Happy at the End of a Job
Over the years, we have worked with more than 900 customers and completed more than 1,100 painting projects.
The majority of our customers have been completely happy with the work we’ve done. It’s why have almost nothing but five-star reviews on Google and Facebook.
But in the event that you’re not happy with something, we welcome your feedback and want to hear what we can do to make things right. We want you to love your home and the way it looks with your new paint.
If you’re not completely satisfied you can always talk to your team leader about what you were expecting and what you think is wrong. We will do our very best to turn things around and make you happy.
Check Out Our Excellent Customer Service for Yourself Today
We could sit here and talk to you about our excellent customer service all day long. But the only way for you to see what it’s really all about is by experiencing it for yourself.
Either way, it won’t take very long for you to realize why so many homeowners have come to us time and time again. We are truly committed to offering the best customer care in the business.
Continue to Read other blogs to see what else separates us from all our competitors.