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House - Painting - Customer - Service - A Touch of Color Painting - Raleigh - Cary - Wake Forest

Premium Service with Customer Care

 

A professional contractor should also be able to provide you with excellent customer service throughout the process. A truly great company will go above and beyond to meet customer needs.

A Touch of Color Painting & General Contracting LLC is a contractor that takes great pride in our efforts to provide our customers with the care they deserve. From the moment you first call us on the phone to the moment, we step off your property at completion.

Want to see what sets us apart from our competition? Here are some of the ways we make customer care our top concern.

Prompt & Professional Service From the Start

We realize that we aren’t ever going to get a second chance to make a first impression on our customers. It’s why we start providing excellent customer service right away. 

Whether you fill out our contact form or call us, you’ll be greeted warmly by one of our representatives. You’ll be pleasantly surprised by just how warm and receptive we are to you and your needs.

We understand that sometimes a direct phone call can be intimidating or inconvenient for some. For those of which prefer, we conveniently offer the ability to schedule appointments within our website. 

Detailed and Itemized Estimates

Some assessment processes are too confusing. Our recommendation is to not sign up for services that are clearly understood.

We provide free quotes that are detailed. We also itemize everything, making each contract easy to read. However, if there are any questions, we’ll gladly address and elaborate further when needed. 

No Empty Promises

There’s nothing worse than a company that says they can do something and then fail to deliver. If we say we’re going to do something, we’ll follow through on it and get it done. We won’t ever contract something unless we’re 100 percent sure we can do it. Making empty promises is just bad business.

Clear Communications With Customers

When our team arrives at your home or commercial building, we provide team leaders that are responsible for the project. Each team leader will be in charge of communicating with the entire team and the client, making sure everyone is on the same page.

Team leaders can also provide production and logistics updates. Therefore, getting updates or offering feedback to the crew will be easy and direct. This example is just one of many ways we position our customers to experience excellent service.

Elaborating & Responding 

We will listen to any questions or concerns. We’re always open to feedback and will respond to any dialogue you have as soon as it’s brought to our attention. 

You won’t be ignored by us. Whether it is painting, siding, or roofing installation, your certainty throughout the entire process is essential to us.

Job Completion Satisfaction

Over the years, we have worked with more than 1200 customers and completed more than 1,400 projects.

Customers have been happy with the work we’ve done. But for whatever reason, satisfaction is not met, we want to hear what we can do to make things right. 

If you’re not completely satisfied, you can always talk to your team leader about what you were expecting and what you think is wrong. And it will be correct, period.

Check Out Our Excellent Customer Service for Yourself Today

We are committed to offering the best customer care. See what our service is like and experience it for yourself. It won’t take very long for you to realize why so many people have come to us time and time again. 

Continue to Read other blogs to see what further separates us.

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