You ask the questions, and we will offer answers!
Offering you the information needed to make informed decisions!
Do you offer rough estimates over the phone?
We count, measure, and assess every aspect of the project. Therefore, we have to visit most projects to offer proper pricing. However, due to the recent COVID 19 epidemic, we are offering virtual quotes for small projects.
Do I have to be present during the estimating process?
If we are visiting the property we want to make sure that we point-out any problematic areas, have an opportunity to ask questions, and offer recommendations based upon your needs!
When are your estimate held?
Generally, our estimates are held Monday through Friday from 9 am to 4 pm, unless it’s a holiday.
What are the steps to getting a quote and contracting you for the project?
1) Schedule Your Appointment
2) Detailed Expert Assessment
3) Presentation & Recommendations
4) Detailed Electronic Proposal
5) Contract A Touch of Color
6) Schedule & Complete the Project
Where is the company based?
We are based out of Raleigh. However, we also provide services to Cary, Morrisville, Chapel Hill, Durham, Wake Forest, and Knightdale.
Is this a franchised company?
No, we are not a franchise. The business name and all operations started locally here in Raleigh, NC.
Are you licensed and insured?
Yes. We are fully licensed and insured! Our licensing is more than just a work license. We are a licensed general contractor.
How long have you been in business?
We have been in business since 2004!
How soon can you start my project?
Typically we can start any given project between 2 to 4 weeks, sometimes sooner, when needed!
How long will the project take to complete?
We specify how many days the project will take at the bottom of each contract. However, most large projects only take a week or less! Smaller projects can sometimes be completed in one day.
Do I have to be there while the work is being completed?
Your availability helps to mitigate the potential of any miss-communications. However, we also understand being present is not always an option for everyone. Therefore, being present during the process is not a requirement!
What time do you normally start and end each day?
We will adjust to your needs! However, we typically begin our workdays between 8 and 9 am. Our end-times usually range between 4 and 6 pm.
For interior painting services, will the painters move the furniture, or should I?
Semi-full service is a free service, which requires us only to move all large items. We do ask that you remove all small and fragile items if you choose the semi-full-service option. Full-service means we will take care of everything. However, there is a premium associated with this form of service. For more detail visit our preparations page.
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