You ask the questions, and we will offer answers!
Offering you the information needed to make informed decisions!
Quotes/ Proposals
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Do you offer rough estimates over the phone?
No. We count, measure, and assess every aspect of the project. Therefore, we have to visit most projects to offer proper pricing.
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Do I have to be present during the estimating process?
Yes! We want to make sure that we point-out any problematic areas, have an opportunity to ask questions, and offer our recommendations based upon your needs!
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When are your estimate held?
Generally, our estimates are held Monday through Friday from 9 am to 4 pm, unless it’s a holiday.
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What are the steps to getting a quote and contracting you for the project?
1) Schedule Your Appointment 2) Detailed Expert Assessment 3) Presentation & Recommendations 4) Detailed Electronic Proposal 5) Contract A Touch of Color 6) Schedule & Complete the Project
Company Information
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Where is the company based?
We are based out of Raleigh. However, we also service to Cary, Morrisville, Chapel Hill, Durham, Wake Forest, and Knightdale.
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Is this a franchised company?
No, we are not a franchise. The business started locally here in Raleigh.
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Are you licensed and insured?
Yes. We are fully licensed and insured!
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How long have you been in business?
We have been in business since 2004!
Scheduling
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How soon can you start my project?
Typically we can start any given project between 2 to 4 weeks, sometimes sooner, if needed!
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How long will the project take to complete?
We specify how many days the project will take at the bottom of each contract. However, most projects only take a week or less!
Production
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Do I have to be there while the work is being completed?
Your availability helps to mitigate the potential of any miss-communications. However, we also understand it’ not always an option for everyone. Therefore, being present during the process is not a requirement!
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What time do you normally start and end each day?
We will adjust to your needs! However, we typically begin our workdays between 8 and 9 am. Our end-times usually range between 4 and 6 pm.
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For interior painting services, will the painters move the furniture, or should I?
Semi-full service is a free service, which requires us only to move all large items. We do ask that you remove all small and fragile items if you choose the semi-full-service option. Full-service means we will take care of everything. However, there is a premium associated with this form of service. For more detail visit our preparations page.
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