FAQ
Frequently Asked Questions
Incite and answers to make informed decisions.
Did You Know?
Having a GC license positions us uniquely better to serve our clients. Most painters won’t pick-up the phone, much less obtain a GC license. General contractors typically do not offer painting services either. A Touch of Color bridges the gap between the two services. We received a general contracting license and provide painting services. We are also a certified Hardieplank Siding installer, locally licensed gutter, and deck contractor. Our seamless services better serve our clients, enabling an in-house sequential process convenient and guaranteed by one reputable company.
Don’t let the stress or uncertainty trouble you; hire a company that guarantees quality and professional service. We offer 5-year warranties for most of our services. Our comprehensive written labor warranties give you the assurance and confidence knowing that you are in good hands!
Not only do we accept credit payments, but you can also process your payment directly within our secure payment portal found directly within our site. We also do not pass along credit card processing fees to our clients.
Our clients enjoy the option of utilizing our financing for those large projects. Why pay out of pocket if you don’t have to? Our financing process is quick, usually getting approval within 2 days. Applying for financing is only a soft credit pull of which will not affect your credit score. We are proud to say that we use Enhansify for our financing needs, and we couldn’t be prouder of how effective they are in helping our clients get the financing needs to start their projects.
Of course, we offer paper options as needed. However, most clients appreciate the convenience of our electronic process. Contract signature approvals are accepted electronically. Our contract pick and choose feature allows clients to remove unwanted tasks electronically. Our invoices are also sent electronically, along with a link to our secure credit card payment portal.
1) A credible contractor should be easily identifiable. Professional contractors should have a clear and robust history.
2) The best contractors should also be considered an expert and be very knowledgeable.
3) After your initial estimate, you should feel confident, having all of your concerns addressed.
Company Related Questions
We are based out of Raleigh. However, we also provide services to Cary, Morrisville, Chapel Hill, Durham, Wake Forest, and Knightdale.
We have been in business since 2004!
Yes. We are fully licensed and insured! Our licensing is more than just a work license. We are a licensed general contractor.
No, we are not a franchise. The business name and all operations started locally here in Raleigh, NC.
Quote Related Questions
We count, measure, and assess every aspect of the project. Therefore, we have to visit most projects to offer proper pricing. However, due to the recent COVID 19 epidemic, we are offering virtual quotes for small projects.
If we are visiting the property we want to make sure that we point-out any problematic areas, have an opportunity to ask questions, and offer recommendations based upon your needs!
Generally, our estimates are held Monday through Friday from 10 am to 3 pm, unless it’s a holiday.
1) Schedule Your Appointment
2) Detailed Expert Assessment
3) Presentation & Recommendations
4) Detailed Electronic Proposal
5) Contract A Touch of Color
6) Schedule & Complete the Project
Scheduling Related Questions
Typically we can start any given project between 2 to 4 weeks, sometimes sooner, when needed!
We specify how many days the project will take at the bottom of each contract. However, most large projects only take a week or less! Smaller projects can sometimes be completed in one day.
Production Related Questions
Your availability helps to mitigate the potential of any miscommunications. However, we also understand being present is not always an option for everyone. Therefore, being present during the process is not a requirement!
We will adjust to your needs! However, we typically begin our workdays between 8 and 9 am. Our end-times usually range between 4 and 6 pm.
Semi-full service is a free service, which includes us only moving all large items. We do ask that you remove all small and fragile items if you choose the semi-full-service option. The full-service option includes us removing everything for you. However, there is a premium associated with this form of service. For more detail visit our preparations page.